OUR CUSTOMER SERVICES
We will accompany you on everything. Everywhere. Everytime.
Discover exclusive services designed to facilitate every moment of our relationship.
IN WORK SERVICE
Our talents are always on the move
Need a dedicated team or collaborator?
We provide, from our site or directly in your premises, an ELBA collaborator responsible for the smooth running of the mission: art director, 3D graphic designer, computer graphics designer or project manager...
The guarantee of an expert contact at the service of your teams.
DISCOVER IN ROOMS
Keep an eye on the future of the market
We have created 3 "living spaces" so that all our clients can easily project themselves:
- THE RETAIL ROOM, a show area dedicated to real-life testing for specialized distribution networks such as cosmetics, pharmaceuticals and travel retail. A room that allows a real 360° visualization of your projects even before its installation at the point of sale.
- THE DIGITAL ROOM, a space dedicated to the discovery of new technologies and the presentation of all our innovations in terms of customer experiences such as augmented reality, interactive screens or eye tracking.
- MATERIALS, a sensory area giving you access to more than 1,500 samples of the materials we work with on a daily basis, with a section dedicated to eco-designed materials.
A visionary approach to the market combined with a concrete, short-term vision of the experiences to be shared and their deployment possibilities.
LEARN IN
Expertise should be shared...
We are proud of the lessons we have learned from our 15 years of experience. This is why we offer several educational workshops:
- THE GRAPHIC WORKSHOP, practical training on the professions making up our graphic and production lines, with visits to the factories.
- THE DIGITAL WORKSHOP, a concrete presentation of the challenges of digitalization of the point of sale, new technologies and several best practices for their application.
- THE DESIGN WORKSHOP, dedicated to collaborative innovation and co-design, supervised by an expert consultant.
A real "money can't buy" experience resulting from our know-how.
TREND IN TOPICS
We don't follow trends. We anticipate them.
Because the retail market is constantly evolving, we keep a close eye on the competition and the latest international trends so that you are always one step ahead thanks to :
- ELBA NEWSLETTERS and Press Reviews
- Thematic TREND BOOKLETS renewed on a regular basis
- RETAIL LUNCHES, a quarterly event dedicated to deciphering the latest trends and meeting experts
The ELBA Group is the assurance that nothing is overlooked. Especially not your goals.
RETAIL LINK
Be aware of everything, all the time, in real time...
Keep control of your campaign deployment with Retail Link, the ultimate tool to gain 360° visibility on all your projects: installation reports, compliance, customer feedback, etc.
Trust does not preclude control. It's a good thing we have both included.
DRIVE IN SERVICE
Steering is our specialty...
At the ELBA Group, we truly believe in the importance of human relationships. For all our customers, we provide a VIP valet service to facilitate your travel to our offices and production sites. Directly from your workplace, your home, or even Parisian train stations and airports. Each of our shuttles can accommodate up to 6 people.
Let yourself be driven!
